Sintex Online ensures the delivery of products within 7 days after you have placed the order. We make sure that our products that reach you are functional and have no defects.
All the products sold through Sintex Online are usually delivered in person by our aligned partners located near you. Hence, there is very little risk of product damage or any operational issue. However if there is any defect or damage in the product please contact us so that we can take the necessary actions for you to enjoy using our products and services without any hassle. You can simply contact our toll free at 1800- 121-2764, or mail at [email protected], mentioning your order details.

Order Cancellation:

1. Order Cancellation is allowed only till the time the order is not shipped. Once shipped an order cannot be cancelled.
2. You can cancel your order anytime, however with the following applicable charges o - Within 24 Hours of placing the order – No Penalty o - After 24 Hours of placing the order – 10% deduction of Invoice Value
3. You need to send us the cancellation request by mailing at [email protected], or by contacting us on our toll free 1800-121-2764, mentioning your order details are mandatory.
4. In case of prepaid orders with online payment (credit card/debit card/ Wallet/ bank transfers) the refund will be done in the same payment mode as originally used while placing the order.
5. In most of the cases the refund takes 5-7 working days to reflect in your account, after we process your refund request.

Sintex reserves the right to cancel the order under below mentioned circumstances:

1. Error / Mistake in product information on our website (error in price, specification, quantity etc.)
2. Wrong or incomplete details provided while placing the order (incomplete address, wrong or no PIN code, phone number, etc.).
3. Product not available.
4. Delivery address is out of service area

Product Return:

If for any reason, you want to return the product, you are free to return it at the time of delivery. However, in such return cases the cancellation rules will be applicable. The return request would need to be sent through the e-mail from your registered e-mail ID, at [email protected], or by contacting us on our toll free 1800-121-2764, mentioning order details being mandatory.